Continuous Quality Improvement Process (CQIP)
CBM assures and improves on consistency in output through a multi-stage approach. 
We use the basic Deming wheel of PDCA in all of our service process. Our major focus is on delivering service that exceeds our client’s perceptions and expectations.
- Effective Training Systems are obviously the first element. Quality has to be built in. Quality cannot be inspected in. It must start at the point of service delivery.
- CBM’s Corporate Culture and Operating Norms provide a motivational force that influences consistency on a systemic basis. Quality starts at the Top.
- Quality Control –real time inspections, assuring that all cleaning processes are performed thoroughly, safely, and on time. CBM’s Quality Assurance Manual is our standard.
- Quality Assurance inspects the final output, the results of the cleaning effort, utilizing a computerized statistical quality evaluation methodology. This function may be performed by a Project Manager, Quality Manager, corporate executive or third party specialist.
- Client Feed Back Consistently reviewing, qualifying and measuring YOUR input regarding our service performance and adjusting our service delivery accordingly.
“CBM Quality Is A Reality- Not A Concept.”
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